Delivery and payment

DELIVERY TO THE EUROPEAN UNION AND THE UNITED KINGDOM OF GREAT BRITAIN

We ship Indira products, through our partner DHL, to all member countries of the European Union, with certain exceptions.

Please ensure that the shipping address is correct and complete, as we cannot redirect the order once it has been picked up from Indira's premises.

Before we can ship your products, you may need to reconfirm your card issuer details. As far as we are concerned, we will do our best to minimize delays and offer you our support in taking orders. We ship products outside of Romania only if they are paid for when the order is placed.

The international delivery period is between 4 and 7 business days.

All Indira products shipped internationally are 100% insured.

In the case of the United Kingdom, following its exit from the European Union, the customs duty for shipping gold and silver jewelry to the UK is 2.5% of the declared value of the goods.

EXCHANGE AND RETURN CONDITIONS FOR INTERNATIONAL DELIVERIES

In the event of a return or exchange, the shipping cost is borne by the customer.

We accept returns and exchanges of products within 30 calendar days of receiving the package.

Products can be returned under the following conditions:

1. are returned within 30 days of receiving the package and are accompanied by a warranty certificate with the date of purchase.

2. Only jewelry that is free of defects, is in its original condition, has not been damaged, has all original packaging and accessories attached, and shows no signs of use is accepted.

Refunds are made within 5 business days. Personalized products cannot be returned.

In the case of a jewelry item received as a gift, which the customer does not wish to keep, we will provide a replacement with another product of similar value. The returned product must be accompanied by the warranty certificate, within 30 days from the date of purchase.

In the case of purchasing a gift card/voucher, we do not accept refunds of the financial value.

We reserve the right not to accept multiple returns from the same customer.

We would like to inform you that Indira returns to the customer the amount paid for the purchased product, but not the commissions related to third parties (bank transfer, PayPal, Mobilpay, exchange rate differences, etc.).

Delivery of products in Romania:

Delivery is made by courier to the delivery address indicated by you, through Fan Courier partners. Delivery time for Bucharest is a maximum of 24-48 hours from order confirmation, and for the province a maximum of 72 hours from order confirmation.

Indira guarantees the delivery of any shipment in good conditions and in complete confidentiality, except for Saturdays and Sundays, legal holidays and non-banking days, when deliveries are not made. At the same time, Indira ensures that the delivery is made in maximum safety, quickly and directly to the address indicated by the customer, the products being insured during transport, until the moment of delivery. The order is validated by phone or online by our operators.

Product delivery is made from Monday to Friday between 09:00 and 18:00, and for this reason, please let us know the address where you will be during this time (work, home, etc.).

Delivery of Indira jewelry is free, with no additional costs or fees for orders whose value exceeds 200 lei, provided that the destination is within the Fan Courier coverage area.

For orders delivered within Romania and whose value is less than 200 lei, a delivery fee of 15 lei will be charged.

In case of dissatisfaction with the delivery services of the partner delivery company, contact us at office@indira.ro . We cannot be responsible for damages caused by delays in the delivery of orders due to external factors: special weather conditions, road accidents, strikes, disasters, street demonstrations or other special situations that could prevent the express courier from delivering on time, for which reason Indira will not pay compensation for damages caused by the failure to deliver the products on time.

Black Friday, Black Week, Black Weekend, Flash Sales, BOGO Sales:

In the case of these campaigns, the delivery time can vary between 24 hours and 7 days. The large number of orders may generate delivery delays. We apologize and assure you that we are doing everything possible to speed up the delivery process. Also within these types of campaigns, coupons and vouchers of value or percentage, from other previous campaigns or from newsletter subscriptions, more precisely the discounts corresponding to them, do not apply to the promotional price. Coupons and vouchers can only be used and applied to the full price of the product. Products from Black, Flash or Bogo promotions are original, sealed, without hidden defects. Campaigns of this type are also carried out with limited stock items, there may be situations where the ordered product has become unavailable in the meantime. The large number of orders generated is processed by technical platforms based on the FIFO system. If you would like more details about your order or about the next Black campaign, do not hesitate to contact us. Thank you for your understanding! Contact telephone numbers: 0726 963 030 ; Contact e-mail address: office@indira.ro ;

HOW DO I PAY?

1. Cash on delivery (only for shipments within Romania)

  • The products are paid to the delivering courier along with the delivery fees included in the invoice value.

2. Payment by Card

  • Online
    • payment is made in a secure way through the Mobilpay Romania website
    • When you select "Payment by card" when completing the order, you will be redirected to the mobilpay.ro platform.
    • INDIRA does not store/save any information related to your card.
    • Payments can be made online with a card (personal or company).
    • Accepted cards are those issued under the VISA (Classic and Electron) and MASTERCARD logos.
    • No additional transaction fees are charged.
    • To complete any transaction, you must provide:
      • card code (all numbers on the front of the card, without spaces);
      • expiration date;
      • the last three digits on the back of the card inscribed on the strip with your signature.

2. Payment by bank transfer

  • When placing your order, choose the bank transfer payment method and after placing your order, you will receive payment details. After payment confirmation, the products will be shipped.